Urban Hair JB salon by Luxe
About
Urban Hair JB salon by Luxe, located in KSL City, provides various hair services. While some clients report positive experiences with specific stylists, others have expressed significant dissatisfaction. Negative feedback includes complaints regarding opaque pricing, long wait times, and inconsistent service delivery, with some patrons noting that services are performed by rotating staff rather than one assigned stylist.
Given the conflicting reports regarding service standards and pricing transparency, prospective clients are advised to confirm specific costs for additions such as hair length, styling products, and treatments before proceeding. As experiences vary, reviewing feedback regarding different stylists may help manage expectations for your visit.
Getting There from Singapore
- About 2.5 km from CIQ checkpoint
- Grab or taxi recommended (approx. 5-10 min ride)
- Alternatively, take a local bus from JB Sentral
Details
Phone
+60 7-706 7899
Address
L2-16, KSL City, 33, Jalan Seladang, Taman Abad, 80250 Johor Bahru, Johor Darul Ta'zim, Malaysia
From JB CIQ
2.5 km
Opening Hours
Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 8:00 PM
Visitor Reviews & Tips
Share your experience
Recent Google Reviews
Li Shan Guay
I had such a good experience with my hair service today! My stylist, Kai, and his team were all incredibly gentle and consistent throughout the whole process. I did a perm and it turned out SO nice — soft, natural, and exactly what I wanted. They really took their time and made sure I was comfortable from start to finish. Highly recommend Kai and the team!
aliah nur
Hema makes my hair and scalp feel so refresh, I was asleep for a moment for sure. Great shampoo. Jimmy makes the hair CURL CURL, so pretty, so nice put. Thank you for your services.
Sok Ching Catherine Chong
I just ended my hair session at Urban Hair and my 2nd visit. Not only am I very satisfied with the way my hair turned out, but I was also blown away by Khai and Jimmy's expertise. Jimmy was able to give good advice on the hairstyle and treatment suited for me. Khai had me swooning over her great hair wash skills. I will be returning for sure!
Yaksh Shree Rao
I took appointment but still they started my service 46 minutes later after me finalising my colors. To be upfront if you are going for highlights expect to pay 800-900 RM even if medium or short hair. Their pricing was very manipulative. Some main course dessert combo. For every single thing additional charge including hair spray and hair length. For shoulder length they charged additional 240 above coloring prices. Not one single stylist assigned, 2-3 ppl come and go. Leave you behind unattended. Their product etc is not organic, it was burning on my scalp. Honestly the services in Singapore are cheaper and more professional and transparent. Totally regret paying extra, wasting 4.5 hours just for coloring no other treatment and also frustrating service. Sure their 4.9 rating is FAKE.
Orange W
Had a great experience at Raymond Main Hair Studio. Raymond is very professional and highly experienced, especially in perm work. He explained my hair condition clearly, wasn’t pushy at all, and gave me a few options to choose from, which I really appreciated. This was my first visit, but already my boyfriend’s second time here — which says a lot. Big thanks as well to Bryan, who was attentive and helpful throughout the session. Overall a very comfortable experience and I’m happy with the results. Will definitely come back!
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