Universal Traveller - Johor Premium Outlets
About
Universal Traveller at Johor Premium Outlets offers luggage and winter apparel. Customer feedback for this store is mixed. Some patrons report positive experiences, praising specific staff members like Alisha for being welcoming and helpful with product selection, while others describe instances of unprofessionalism and perceived selective treatment, including reports of rude tone. Prospective shoppers should be aware of these varying accounts regarding service quality and staff conduct when visiting.
What specific factors most influence your shopping experience, such as staff assistance or product availability? Are you looking for guidance on warranty policies for seasonal items or luggage?
Getting There from Singapore
- About 22.2 km from CIQ checkpoint
- Car rental or long Grab ride recommended (30+ min)
- Check if shuttle services are available from JB Sentral
Details
Phone
+60 17-373 2900
Address
Suite 308, Low Street, Johor Premium Outlets Jalan Premium Outlets, Bandar Indahpura, 81000 Kulai, Johor Darul Ta'zim, Malaysia
From JB CIQ
22.2 km
Opening Hours
Monday: 10:00 AM – 10:00 PM
Tuesday: 10:00 AM – 10:00 PM
Wednesday: 10:00 AM – 10:00 PM
Thursday: 10:00 AM – 10:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 10:00 AM – 10:00 PM
Visitor Reviews & Tips
Share your experience
Recent Google Reviews
Rheta Daffodil
Extremely Rude and Unprofessional Staff—Very Disappointing Experience 13 December 2025. I had a very unpleasant and embarrassing experience at Universal Traveller, Johor Premium Outlet today. My husband and I walked in simply to ask about shoe sizes, that’s it. Nothing complicated. I initially asked in Bahasa Melayu, as the sales assistant was wearing a hijab and appeared Malay (as shown in the photo). Instead of answering properly, she responded rudely in English, questioning me as if she didn’t understand a basic question. When I switched to English to accommodate her, she then answered back in Bahasa Melayu with a raised voice and an extremely disrespectful tone. Her attitude was condescending, judgemental, and unnecessarily aggressive, complete with facial expressions and scanning us from head to toe. What shocked me most was: 1. She suddenly stopped serving us altogether 2. Another male staff had to step in to assist us 2. Yet I clearly observed her serving other customers nicely right after, smiling and being polite This makes it very obvious that the issue was not language, but attitude and selective treatment. If you cannot treat customers with basic respect and professionalism, then you should seriously reconsider working in customer service. I hope the store manager and management team read this carefully and take proper action. Staff like this damage the brand’s reputation and push customers away.
Fikry Nazreen
Great service by sale assistant Alisha. Very welcoming. Good deal additional 20% for all luggage! Very recommended 👍🏻
Rashvinder Singh
Excellent service. Alisha was a superb staff. Spent time to make sure children got the best. Winter clothes are cheaper here!
Farhan Sulaiman
I had an amazing experience! The staff is very helpful to look for a luggage based on my description (size, material and price). I would definitely visit again.
AMIRUL SHAH PUTERA
The quality and promotion quite reasonable with the warranty that been given. Kudos to all staff at Universal Traveller at JPO. Wish to come back again by this November.
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