Kempas Medical Centre

Doreen WanTing

3 weeks ago

We would like to express our sincere appreciation to Dr. Sim Sze En (Orthopaedic) and his medical team at Kempas Medical Centre. Due to negligence at a previous hospital, our family was extremely anxious about my grandmother’s condition, as her post-operative wound was not properly managed and became inflamed. On 10 November, we transferred her to Kempas Medical Centre for further treatment. Dr. Sim was highly responsible, patient, and thorough in explaining my grandmother’s condition and the targeted treatment plan. The nursing team was also very caring, conducting daily monitoring of her blood sugar and blood pressure. After 10 days of hospitalization, her inflammation was successfully controlled, and we felt very reassured by the professionalism and dedication of the medical team. Even after her discharge, over the following two months, Dr. Sim continued to provide very attentive follow-up care for my grandmother’s wound. His careful monitoring and treatment ensured proper healing, and we are happy to share that my grandmother has now fully recovered. The only minor disappointment was on the day of admission, when I asked about the availability of brown rice (as my grandmother is diabetic and requires a low-sugar diet). The response from the nurse in charge of dietary matters was not very pleasant, including a remark suggesting we go to another hospital if we wanted brown rice. We hope the hospital can improve communication and flexibility regarding special dietary needs. Overall, we are very grateful to Dr. Sim Sze En, the nurses, and the entire medical team for their dedication and care. Thank you, Kempas Medical Centre, for providing us with confidence and peace of mind during this difficult time.❤️

Black Mirror

2 weeks ago

I would like to express my disappointment regarding the service at the reception today. While customers were waiting, the reception staff were using their phones and chatting among themselves. They only attended to customers after finishing their conversation and laughter. This is very unprofessional and shows a lack of respect for customers’ time. I hope management can look into this matter and improve the service quality. Customers should not feel ignored while staff are busy with personal matters.

Celyn Tan

4 months ago

I wanna say thanks and appreciate to Dr. Yang (Eye specialist), My father’s cataract surgery went smoothly, and I’m truly grateful to him. He is a doctor with a kind heart — knowing that surgery isn’t cheap, he even replaced the lens in the other eye with a better one and instructed the hospital to charge the same price as the previous surgery. I sincerely thank him from the bottom of my heart～Thanks and appreciate Dr. Yang~~~

Siti Rahman

a month ago

I was recommended by an ex-colleague to Dr. Kelvin at Kempas Medical Centre in Johor Bahru for a fertility screening. The doctor said his target was for me to get pregnant within six months, but after six months I still had not conceived, so I stopped the treatment. The first procedure was checking my blood sugar. I had to go through a process where they took my blood three times, and the results were ready a few hours later. Every month, I had a follow-up with the doctor. He checked my eggs (I had to lie down, and the examination was done vaginally) and prescribed medicine and injections. He said it was his own formula. In the fifth month, I underwent an HSG test, and overall, both my partner and I were fine. My eggs, his sperm, and my tubes were all normal, but I still did not conceive. Each visit cost at least RM800, and sometimes up to RM1,400. I also had to deposit a few hundred ringgit before meeting the doctor. Every month it was the same advice, the same procedures, and similar medicines, only changing slightly to see how my body would respond. So I stopped, because the specialist did not help. The money was spent, but there were no results. Different people different luck.

HaniNotFound

10 months ago

This is my third visit here, and I noticed quite a lot of renovations going on—it’s definitely looking better now. The clinic nurse was super gentle and explained things nicely. Although… there was one who felt a bit meh. She was soft-spoken but maybe just new or unsure. I’ll give her the benefit of the doubt. Honestly, the whole clinic vibe is pretty chill—kind of like the doctor himself. I still see Dr. Ho Choon Aik, and he always answers all my questions in detail. Admission to the ward was easy, and the billing counter at Level 1 was smooth and friendly. The staff actually smiled—unlike the downstairs counter (sorry not sorry). I stayed in Ward 3. The nurses were okay, no mood swings or anything (haha). If I asked anything, they answered politely. I especially loved Nurse Nadia—so gentle and kind. My bed was okay, and the renovated rooms looked way better than before, but… there was a cockroach. Ew. Definitely a turn-off. The café? Kinda overpriced for what they serve—RM10–16 for small portions, and the chicken was tiny. Sad, but I get it—it’s a hospital café. One sweet moment: I saw one of the endoscopy nurses—I actually know her from before, but I was afraid she wouldn’t remember me. Turns out, she did! She came over and asked how I was doing. That honestly touched me. Girlll, we vibin’. I had an appendic surgery this time. And let me just say—the operation was super fast. Like one moment I was in the OT, and the next thing I knew, I was already back in my ward room. My husband said I was in the OR for less than 30 minutes. The nurses in the OR area were friendly, and some were even funny. It was freezing cold though! Only downside was one super loud makcik who kept complaining non-stop — bad vibes. Also, the surau is really small. I get that not everyone is Muslim, but still, it was so cramped even staff and patients had to queue to pray. That’s honestly one reason Kempas isn’t in my top list for admissions. There’s a new vending machine. I was impressed—there’s OldTown vm and snacks. My snack got stuck but I texted the vending machine customer service, and they responded super fast. They dropped it remotely AND gave me a free one. Thank you, vending machine hero! Inpatient food? Hmm… so-so. The bento box presentation was cute, but the food inside didn’t really boost my appetite. Maybe time to revamp the recipes or hire a better cook? ⸻ My Uncle’s Experience – Ward 6 My uncle was admitted under Dr. Yap. He had an insurance issue at first, but Dr. Yap was very reassuring and told him not to worry—he would help explain everything to the insurance team. Super nice of him. Also… Dr. Yap is kinda cute (fangirl moment lol). Uncle mentioned the counter nurses were loud. He specifically mentioned a Sarawakian girl and said a few of them were quite cocky and rude—but to be fair, there were also some who were really polite and soft-spoken. During discharge, both my uncle and I noticed the billing counter staff looked really unfriendly—like we owed them money or something. But the pharmacy staff were lovely—explained everything clearly and even repeated things if I didn’t understand. My uncle’s only complaint was one Indian lady (quite big-sized) who acted like she wanted to pick a fight. Not a great vibe, especially for a patient trying to recover. ⸻ Other Notes Parking space is good, but since I got admitted on a Sunday, it was packed. Shoutout to the guard who saw me struggling to walk and offered a wheelchair—such a small but kind gesture. Also, please… can someone build a proper guardhouse for the outdoor parking area? Those guards are stuck under a small tent, rain or shine. They deserve better. ⸻ Final Thoughts Most of the nurses were genuinely kind and helpful. When you’re in pain, that kind of care really makes a difference. I’ve recommended many friends to see Dr. Ho—and I’ll keep doing that. Just please improve the areas that still need fixing. From someone who’s honestly satisfied (but sees room for improvement). Btw, I used ChatGPT to write this ‘cause I’m gen Z, sooo… yeah 💋