Asics Johor Premium Outlets
About
Asics at Johor Premium Outlets is a retail store specializing in sportswear and footwear. Unfortunately, numerous customer reviews highlight significant dissatisfaction with the level of service provided. Guests have reported instances of staff being unhelpful, impatient, or openly rude, with some describing being chased away or ignored when requesting assistance.
Given the repeated concerns regarding the lack of hospitality and professional standards at this outlet, further review is necessary to determine if these service issues are being addressed. If you choose to visit, you may find it helpful to manage your own shopping process independently or consider visiting during less busy periods if you anticipate needing help with sizing or selections.
Getting There from Singapore
- About 22.2 km from CIQ checkpoint
- Car rental or long Grab ride recommended (30+ min)
- Check if shuttle services are available from JB Sentral
Visitor Reviews & Tips
Share your experience
Recent Google Reviews
Evelyn Wong
My experience at ASICS today was terrible. I asked a male employee any shoes for badminton in this store? Then he just pointed the way using his finger. So I just go take a look by myself. Later, he come and told in a very rude tone, "Tengok Mana ? Saya dah cakap di sini , mana you tengok ?" I hope ASICS management takes this issue seriously . The employee attitude was unacceptable. I will never want to go JPO ASICS again.
len wong
Came around 9:30pm which was before the closing time stated online. Got chased out by the workers when asked if we could have a look around the store. Such hospitality and professionalism is commendable
Siti Khairunnisa
Visited the ASICS store at Johor Premium Outlets recently, and it was unfortunately not a pleasant experience. One of the female staff members was particularly rude despite the store being crowded, it doesn't justify slamming shoeboxes around or yanking shoelaces before handing the shoes over to customers with an annoyed face. Her expression clearly showed irritation, and she even sarcastically suggested going to other outlets if we wanted better options. The rest of the staff didn't seem any more welcoming either.most looked stressed and disinterested. It left the impression that morale might be low or perhaps the outlet isn't compensating its employees fairly. It’s disappointing when a globally respected brand like ASICS allows customer service to slip to this level. Overall, the experience was unprofessional and uninviting. Definitely not what you'd expect from a premium outlet.
Hendry Crevindo
Very unpleasant experience as we were served by an extremely rude and impatient staff by the name of Denis who chased us away and challenged us to take his picture. This happened today 01/01/26 at 5.35pm at the store.
Elaine Yeo
The service was very disappointing. The staff were unfriendly and unhelpful when we requested assistance in finding a suitable shoe size. Ultimately, we had to look for the shoes ourselves.
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